The Lost Week

Hi All,

The most important part of last week was yesterday-the day of rememberance for those lost on 9/11/01. That's really why I really have a hard time believing what we went through here last week...

Given that thousands of souls were lost, only 10 years ago, in a horrific attack on our Nation, it's hard for me to comprehend why I spent the week at the police station, writing certified letters and dealing with a client whose number one issue in life was the volume of our music and acting like a bully in class with a few of our instructors when she was really the only one bothered. (Chatted with another lady who totally listened to me, we had a productive convo-no problem!) And, when asked to leave permanently and stay away, decided to show up, unannounced and uninvited.

Let's think about that for a moment...

Really?!

We all have problems, right? Of course. Everyone is going through something and none of us know just what at any given time. I respect that. I've gone through some serious crap myself but I realize that it's NOT my right to take it out on, oh, everyone around me. (That's what husbands are for...KIDDING!) I also try and keep in mind that someone I'm dealing with may be going through something...but I and my staff do not deserve to be bullied, disrespected and treated like doormats.

Sometimes I have to be the 'bad cop' and tell a client we can no longer serve them. I hate it. I never want to do it. But do it I will if I see that this client is going to disrupt my staff and my other clients. And especially if I am not sure what threat they may pose with erratic behavior.

And when one of my instructors tells me she doesn't love her job anymore because she feels bullied and stressed coming in. That's bullying.

Definition of bully: "A blustering, quarrelsome, overbearing person who habitually badgers and intimidates smaller or weaker people."

We're here for folks to get fit, have fun and be part of a great group. Bullying we will not tolerate. Ever.

Hopefully, we are past this now and this client will move on, in peace, to another place. That's what I pray for. Go in peace.