My ear is numb!

HI All,
Well, I'm sure that makes you wonder what the heck I'm talking about!
I was on the phone over 1 hour today with my insurance/the lab company and back again!
Now, though these types of days aggravate the crap out of me-I am still a HUGE believer in doing your regular checkups and physicals (although your BP might be up like mine when dealing with the BILLING!).
First I'll say I'm very lucky because my husband and I have very good insurance and I know that makes us very fortunate.
Second I'll say that our insurance company folks are VERY nice and helpful!
Now, I'll say that a certain lab company in this area s*cks big time!
Every January I have to call my insurance company and let them know that I DO NOT HAVE other insurance. I always forget and my husband usually accidentally throws out the form they send to confirm that.
So, when I had my physical in January all the billing for labs and my mammo (screening) got all messed up. I waded through that in March and called this particular lab company (Q*est) and said, "Hey, my insurance company is resubmitting so it'll be paid, please do NOT send it into collections."(My insurance told me NOT to pay it, they'd process it and Q*est should rebill me.)
Q*est agreed and we moved on...
Until today.
I got my 'explanation of benefits' and a radiology bill (cool) and an invoice FROM A COLLECTION agent....horrors!
I immediately called my insurance who immediately called the offending collection's people. They truly did not give a rat's a**. (I was on the line too.) They said it was my problem. I begged to differ and magically when I mentioned the STATE AG's office, they all of a sudden noticed my bill had been updated as paid...TODAY! Really? Miracle!
But, I still had to call the offending Q*est.
Oh and they take LUNCH from 12-1pm...no phone calls.
Really?
How nice.
So, at 1:01pm I called them.
"Oh, Stacy didn't note on your account what was happening when you called months ago so that's why it went to collections."
WELL TAKE IT OFF.
"Oh you don't need to worry about it."
I BEG TO DIFFER and maybe the AG's office would like an earful of this!
"Oh, we'll immediately send you a letter stating it's NOT on your credit and it has been fully resolved."
I BET YOU WILL.
So, my ear may be numb but my squeaky wheel still gets the grease!